Remote Assistance - Launching AEM/CentraStage On-Demand Client

If you need remote assistance from a member of the ClickOn IT London team, you may be asked to open the AEM/CentraStage client. The icon for this application looks as such: ![AEM/CentraStage Icon](https://i.imgsafe.org/bd32b9ef8f.png) This will allow the engineer to remotely view and control your screen in order to deal with your issue. When prompted, please perform the following procedure: 1. In the tray area (where your system clock resides), ensure all of your icons are visible by clicking the arrow (if present):![Expand Icon Arrow](https://i.imgsafe.org/bd32bbade9.png) 2. Double click the AEM/CentraStage icon: ![AEM/CentraStage icon](https://i.imgsafe.org/bd32c71887.png) 3. The AEM client will now launch. Please click the ‘Connect’ button, and inform the engineer of the host name value: ![AEM/CentraStage connect dialog and hostname value](https://i.imgsafe.org/bd32ce2ac3.png) If the engineer cannot gain access, he/she will be able to provide you with a link to the latest version of the remote agent software, which you can install, and then repeat the instructions above.
Published on: 2016-10-03 See other articles in Tutorials.